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STORE POLICY

Customer Care

At PSD, we are committed to providing exceptional customer service to ensure a positive shopping experience for our valued customers. This Customer Care Policy outlines our approach to addressing customer inquiries, concerns, and feedback.

1. Customer Inquiry Handling

  • Prompt Response: We strive to respond to all customer inquiries, including questions about products, orders, and general inquiries, in a timely manner.

  • Multiple Channels: Customers can reach out to us through multiple channels, including email, phone, and live chat, during our operating hours.

  • Knowledgeable Staff: Our customer care team is well-trained and equipped with the knowledge to assist customers effectively and efficiently.

2. Order Fulfillment and Tracking

  • Order Status Updates: Customers receive regular updates on the status of their orders, including order confirmation, shipping confirmation, and tracking information.

  • Efficient Fulfillment: We aim to process and fulfill orders promptly to ensure timely delivery to our customers.

  • Tracking Assistance: Customers can track their orders using the provided tracking information or contact our customer care team for assistance.

3. Product Information and Assistance

  • Product Knowledge: Our customer care team is knowledgeable about our products and can provide detailed information to assist customers in making informed purchasing decisions.

  • Product Recommendations: We offer personalized product recommendations based on customer preferences and requirements.

  • Product Support: In the event of product issues or concerns, customers can contact our customer care team for assistance with returns, exchanges, or warranty claims.

4. Feedback and Improvement

  • Feedback Collection: We welcome and encourage feedback from our customers to help us improve our products and services.

  • Continuous Improvement: We regularly review customer feedback and use it to identify areas for improvement and implement necessary changes.

  • Customer Satisfaction Surveys: Periodically, we conduct customer satisfaction surveys to gauge customer satisfaction levels and identify areas for enhancement.

5. Privacy and Security

  • Confidentiality: We respect our customers' privacy and ensure the confidentiality of their personal information in accordance with our Privacy Policy.

  • Data Security: We implement robust security measures to protect customer data from unauthorized access, disclosure, or misuse.

6. Accessibility and Inclusivity

  • Accessible Support: We strive to make our customer care services accessible to all customers, including those with disabilities, by providing alternative communication methods upon request.

  • Inclusive Practices: We are committed to serving all customers with respect and dignity, regardless of their background, identity, or preferences.

7. Escalation Procedures

  • Escalation Pathway: In the rare event that a customer issue cannot be resolved satisfactorily by our frontline customer care team, we have escalation procedures in place to ensure that the issue is addressed promptly and effectively by senior management.

8. Contact Us

If you have any questions, concerns, or feedback regarding our customer care services or any aspect of your shopping experience with PSD, please don't hesitate to contact us at [insert contact information].

Wholesale Inquiries

Welcome to the wholesale inquiry section of PSD's e-commerce website. If you are interested in purchasing our products in bulk quantities for resale or distribution purposes, we are delighted to work with you. Please find below the information and steps to initiate a wholesale inquiry:

 

1. Wholesale Inquiry Form

To streamline the wholesale inquiry process, we have provided a dedicated wholesale inquiry form for your convenience. Please fill out the form with the required information, including your company details, contact information, product(s) of interest, and desired quantity.

2. Product Catalog

Explore our product catalog to discover the range of products available for wholesale purchase. Whether you are interested in a specific product category or our entire product line, our comprehensive catalog provides detailed information to help you make informed purchasing decisions.

3. Minimum Order Quantity (MOQ) and Pricing

Please note that we have minimum order quantity requirements for wholesale purchases. The MOQ may vary depending on the product(s) and quantities requested. Additionally, we offer competitive wholesale pricing tailored to your bulk purchase requirements.

4. Customization Options

We understand that each wholesale partner may have unique requirements or preferences. Therefore, we offer customization options such as private labeling, custom packaging, and product variations to accommodate your specific needs and branding objectives.

5. Dedicated Account Manager

Upon submitting your wholesale inquiry, a dedicated account manager will be assigned to assist you throughout the wholesale ordering process. Your account manager will address any inquiries, provide personalized assistance, and ensure a smooth and seamless experience from inquiry to delivery.

6. Wholesale Terms and Conditions

Before finalizing your wholesale order, please review and agree to our wholesale terms and conditions. These terms outline important information regarding payment terms, shipping options, return policies, and other relevant details governing the wholesale partnership.

7. Contact Us

If you have any questions, require further assistance, or would like to initiate a wholesale inquiry, please don't hesitate to contact our wholesale team. You can reach us via email at [wholesale@psd.com] or by filling out the wholesale inquiry form [hyperlink to form].

Thank you for your interest in partnering with PSD. We look forward to the opportunity to collaborate with you and fulfill your wholesale needs.

Privacy & Safety

PSD (hereinafter referred to as "we", "us", or "our") is committed to protecting the privacy of our users (hereinafter referred to as "you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our e-commerce website (the "Site").

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with any terms outlined herein, please refrain from using our Site.

1. Information We Collect

We may collect the following types of personal information when you use our Site:

  • Personal Information: This includes your name, email address, postal address, phone number, and any other information you provide to us when creating an account, making a purchase, or contacting us.

  • Payment Information: When you make a purchase on our Site, we collect payment information such as credit card details or other payment method information.

  • Usage Information: We collect information about how you interact with our Site, including your browsing history, pages visited, and the duration of your visit.

  • Device Information: We may collect information about the device you use to access our Site, including your IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns on our Site.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill your orders and requests.

  • To communicate with you regarding your orders, account, or any inquiries you may have.

  • To personalize your experience on our Site and improve our products and services.

  • To detect and prevent fraudulent activities and ensure the security of our Site.

  • To analyze usage patterns and optimize the performance of our Site.

  • To comply with legal obligations and enforce our policies.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who assist us in operating our Site and providing our services, such as payment processors, shipping companies, and IT service providers.

  • With our business partners and affiliates for marketing and promotional purposes, but only if you have consented to such sharing.

  • With law enforcement authorities, government agencies, or other third parties when required by law or to protect our legal rights.

4. Your Choices

You have the following choices regarding the collection and use of your personal information:

  • You can choose not to provide certain personal information, although this may limit your ability to use certain features of our Site.

  • You can opt-out of receiving marketing communications from us by following the instructions provided in such communications.

  • You can manage your cookie preferences through your browser settings.

5. Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site. We encourage you to review this Privacy Policy periodically for the latest information.

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Thank you for trusting PSD with your personal information.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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